Head’s Newsletter 19 January 2018

A period of rapid social change and the continued rise of social media may be shaping a society in which opinions are increasingly formed with little regard for the thoughts of others.

Steven Covey, in his book ‘The 7 Habits of Highly Successful People’, observes that “most people do not listen with the intent to understand. They listen with the intent to reply”. This observation has perhaps never been truer than it is today.

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